In order to reach successful innovation, customer-centricity is the key. Make sure you actually understandthe needs rather than assuming what the needs are.
Designing the solution
In designing the solution, make sure you take into account all stakeholders. Make sure you are addressing the relevant target from a business perspective.
Implementing and measuring
Once the roll out phase is reached, the business goals must be clearly stated, as well as the KPIs (both qualitative and quantitative) to measure how successful the app is when it is not a project anymore but business as usual.
e.g. : Ecophon almost doubled (from 50 to 90%) the rate of projects RFQ with the use of their app in customer visits.